Privacy Policy

We collect only what we need to deliver our services:

• Contact information — name, email, phone, nationality — provided when you book a consultation or submit a form.
• Service data — visa type, company details, tax filings — provided during engagements.
• Usage data — pages visited, referrer, device type — collected via Google Analytics (anonymized IP).
• Chat data — messages sent to Zantara AI or WhatsApp — stored to improve response quality.

• Deliver visa, company setup, tax, and property services you requested.
• Communicate about your case status via WhatsApp, email, or Telegram.
• Improve our AI assistant (Zantara) with anonymized conversation data.
• Comply with Indonesian regulatory requirements (immigration, tax filings).

We never sell your data. We share it only with:

• Indonesian government agencies (Imigrasi, DJP, OSS) — as required to process your visa, company, or tax filings.
• Licensed Indonesian notaries and tax consultants working on your case.
• Cloud infrastructure providers (Fly.io, Vercel, Google Cloud) — under strict data processing agreements.

We retain service data for the duration of your engagement plus 5 years (Indonesian regulatory minimum). Usage analytics are retained for 26 months. You can request deletion of non-regulatory data at any time.

• Access, correct, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your data in a portable format.
• Lodge a complaint with the Indonesian data protection authority.

Contact privacy@balizero.com for any request.

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