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Zantara AI
AI Immigration Advisor
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Zantara AI
AI Immigration Advisor
Bali Zero handles visas, company setup, tax and property compliance in Indonesia. Ask us directly on WhatsApp.
Chat with Bali Zero on WhatsAppLosing your passport is stressful, especially when it contains your KITAS stamp. But here is the important fact: your KITAS exists in the immigration electronic database, not just in your passport. The passport stamp is simply a physical endorsement of a digital record. Losing the passport does not cancel your KITAS.
That said, you need to act quickly and follow the correct procedure. A lost passport without prompt action can create complications with law enforcement, your employer, and immigration authorities.
Before anything else:
This is the most critical first step. Go to the nearest police station (Kantor Polisi) and file a Surat Tanda Lapor Kehilangan (STLK) - a report of loss.
Where to go:
What to bring:
What happens at the police station:
| Step | Action | Time |
|---|---|---|
| 1 | Report at the SPKT (Sentra Pelayanan Kepolisian Terpadu) desk | 15 min |
| 2 | Provide details of the loss/theft | 15-30 min |
| 3 | Statement is typed and you review/sign it | 15-30 min |
| 4 | STLK is issued | Immediate |
Cost: Free (police reports for lost documents are not charged) Language: Bring someone who speaks Indonesian if possible. Tourist police areas may have English-speaking officers.
The STLK document is essential. You need it for everything that follows: embassy, immigration, insurance claims.
Call your embassy or consulate the same day. Most embassies have emergency hotlines for outside business hours.
Key embassies in Indonesia (Bali consular offices):
| Country | Location | Emergency Hotline |
|---|---|---|
| Australia | Denpasar (Renon) | Check embassy website |
| United States | Denpasar | Check embassy website |
| United Kingdom | Jakarta (honorary consul in Bali) | Check embassy website |
| Germany | Jakarta (honorary consul in Bali) | Check embassy website |
| France | Jakarta (honorary consul in Bali) | Check embassy website |
| Netherlands | Jakarta | Check embassy website |
| Japan | Denpasar | Check embassy website |
Note: Most European countries have their main embassy in Jakarta with honorary consuls or agents in Bali. For full passport replacement, you may need to visit Jakarta. Emergency travel documents can sometimes be issued by honorary consuls.
Inform your sponsoring company (employer) immediately. They need to know because:
If you need to travel urgently or your embassy cannot issue a full passport quickly:
| Feature | Details |
|---|---|
| What it is | A single-use travel document for return to home country |
| Issued by | Your embassy/consulate |
| Validity | Usually 1-7 days, one-way travel only |
| Cost | Varies by country (USD 50-200 typical) |
| Processing time | 1-3 days |
| Limitation | Cannot receive KITAS stamp; for departure only |
Important: If you use an ETD to leave Indonesia, your KITAS must be formally addressed at the immigration office before departure. Immigration will issue an exit endorsement on the ETD.
For continuing your stay in Indonesia with your active KITAS:
| Step | Action | Timeline |
|---|---|---|
| 1 | Visit embassy with police report, photos, application | Day 1-3 |
| 2 | Embassy verifies identity and processes application | 1-2 weeks |
| 3 | New passport printed and issued | 2-6 weeks |
| 4 | Collect new passport from embassy | Day of issuance |
Documents typically needed at the embassy:
| Document | Notes |
|---|---|
| Police report (STLK) | Original from Indonesian police |
| Passport photos | Per your country's specifications |
| Passport application form | Embassy-specific |
| Identity verification | Driver's license, national ID, or other ID |
| Copy of lost passport | If available (always keep a separate copy) |
| Payment | Embassy processing fee |
Processing times by country (approximate):
| Country | Standard Processing | Rush Available? |
|---|---|---|
| United States | 2-4 weeks | Yes (additional fee) |
| Australia | 2-3 weeks | Yes |
| United Kingdom | 3-6 weeks | Yes (additional fee) |
| Germany | 4-8 weeks | Limited |
| Canada | 2-4 weeks | Yes |
| New Zealand | 2-3 weeks | Yes |
Once you have your new passport, the next step is transferring your KITAS records from the old (lost) passport to the new one.
| Document | Notes |
|---|---|
| New passport | Original |
| KITAS card | Original |
| Police report (STLK) | Original |
| Embassy letter | Confirming new passport issuance and old passport cancellation |
| Sponsor letter | From your company confirming your status |
| Passport photos | 4x6 cm, red/blue background |
| Copy of old passport | If available |
| SKTT | Your current address registration |
| Step | Action | Timeline |
|---|---|---|
| 1 | Submit documents at the KITAS service counter | Day 1 |
| 2 | Immigration verifies your KITAS record in the system | 1-3 days |
| 3 | New passport receives KITAS endorsement stamp | 1-5 days |
| 4 | Immigration system updated with new passport number | Same day |
| 5 | Collect passport with new stamp | Day 3-7 |
Cost:
| Fee | Amount |
|---|---|
| KITAS re-endorsement fee | IDR 500,000-2,000,000 |
| Agent service fee | IDR 2-5 million (if using an agent) |
| Photocopy and admin | IDR 50,000-100,000 |
If you had a multiple exit re-entry permit (MERP/STM) in your old passport, you need a new one:
| Day | Action | Status |
|---|---|---|
| Day 0 | Passport lost/stolen | Crisis |
| Day 0 | Police report filed | STLK obtained |
| Day 0-1 | Embassy contacted | Process initiated |
| Day 1-3 | Embassy visit, application submitted | Application in process |
| Day 1-7 | ETD issued (if urgent travel needed) | Emergency document ready |
| Day 7-30 | Full passport replacement processed | Waiting |
| Day 14-42 | New passport received from embassy | New passport in hand |
| Day 14-49 | Immigration KITAS re-stamping | Process submitted |
| Day 21-56 | KITAS transfer complete | Fully recovered |
Best case: 3 weeks. Typical case: 4-6 weeks. Worst case: 8+ weeks.
Losing a passport is stressful enough. Bali Zero provides emergency support for KITAS holders who lose their passport in Indonesia. We coordinate with your embassy, handle the immigration re-stamping process, and ensure your KITAS record is fully restored.
Contact Bali Zero (24/7 for emergencies):
Stay calm. We will sort it out.