Call Centre

Aktivitas Pusat Panggilan (call Center)

📋 Section N — Administrative & Support Services

Bali record: not blocked by the provincial restriction; national ownership and licensing rules still apply

Instrument locator: Perpres 10/2021 Pasal 3(1)(d) — no annex names this activity

✅Open· 100% ForeignHigh RiskDirect MatchRegistrable in Bali· medium conf.OSS risk at scale Besar is Menengah-Tinggi/Tinggi → not blocked by moratoriumOSS-verified · KBLI 2025

KBLI 82200

Call Centre

Aktivitas Pusat Panggilan (call Center)

📋 Section N — Administrative & Support Services

Bali record: not blocked by the provincial restriction; national ownership and licensing rules still apply

Instrument locator: Perpres 10/2021 Pasal 3(1)(d) — no annex names this activity

✅Open· 100% ForeignHigh RiskDirect MatchRegistrable in Bali· medium conf.OSS risk at scale Besar is Menengah-Tinggi/Tinggi → not blocked by moratoriumOSS-verified · KBLI 2025

Kelompok ini mencakup: - kegiatan pusat panggilan masuk (inbound call center), termasuk menjawab panggilan dari klien menggunakan operator manusia atau menggunakan kecerdasan buatan, distribusi panggilan otomatis, integrasi telepon komputer, sistem respons suara interaktif, atau metode serupa untuk menerima pesanan, menyediakan informasi produk, menangani permintaan bantuan pelanggan, atau menangani keluhan pelanggan; - kegiatan pusat panggilan keluar (outbound call center) yang menggunakan metode serupa untuk menjual atau memasarkan barang atau jasa kepada calon pelanggan, melakukan wawancara telepon untuk survei riset pasar dan opini atas dasar balas jasa atau kontrak; - pusat kontak web. Kelompok ini juga mencakup pusat yang menangani permintaan bantuan pelanggan atau menangani keluhan pelanggan melalui saluran komunikasi lain. Kelompok ini tidak mencakup - riset pasar dan jajak pendapat opini publik serta analisis statistik, lihat subgolongan 7320; - kegiatan pialang dan agen untuk tenaga listrik dan gas alam, lihat golongan 354; - kegiatan jasa intermediasi untuk jasa konstruksi khusus, lihat subgolongan 4340; - kegiatan jasa intermediasi untuk penjualan eceran, lihat subgolongan 4790; - kegiatan jasa intermediasi untuk angkutan barang dan penumpang, lihat subgolongan 5231, 5232; - kegiatan jasa intermediasi untuk kegiatan pos dan kurir, lihat subgolongan 5330; - kegiatan jasa intermediasi untuk akomodasi, lihat subgolongan 5540; - kegiatan jasa intermediasi untuk kegiatan jasa makanan dan minuman, lihat subgolongan 5640; - kegiatan jasa intermediasi untuk kegiatan telekomunikasi, lihat subgolongan 6120; - kegiatan jasa intermediasi keuangan dan asuransi, lihat kategori L (misalnya, subgolongan 6622 kegiatan agen dan pialang asuransi); - kegiatan jasa intermediasi untuk kegiatan real estat, lihat subgolongan 6821; - kegiatan jasa perantara paten (pemasaran), lihat subgolongan 7491; - kegiatan jasa intermediasi untuk penyewaan dan leasing barang berwujud dan aset tidak berwujud non-keuangan, lihat golongan 775; - kegiatan jasa intermediasi untuk kegiatan pendukung bisnis (kecuali intermediasi keuangan) yang tidak tercantum di tempat lain, lihat subgolongan 8240; - kegiatan jasa intermediasi untuk kursus dan tutor, lihat subgolongan 8561; - kegiatan jasa intermediasi untuk jasa medis, gigi, dan layanan kesehatan lainnya, lihat subgolongan 8691; - aktivitas jasa intermediasi untuk kegiatan perawatan residensial, lihat subgolongan 8791; - aktivitas jasa intermediasi untuk perbaikan dan pemeliharaan komputer, barang pribadi dan rumah tangga, serta kendaraan bermotor dan sepeda motor, lihat subgolongan 9540; - aktivitas jasa intermediasi untuk layanan pribadi lainnya, lihat subgolongan 9640.

Licensing Overview

Risk LevelHigh

License TypeNIB + Izin

Foreign Ownership100% Open

Processing3 working days

Authoritative BPS crosswalk

Official BPS 2020 → 2025 crosswalk ancestors: 82200

Source: the BPS 2020↔2025 conversion table, mechanically extracted and acceptance-gate verified. It shows which 2020 codes map to this 2025 code — provenance only, not a licensing claim: the regulatory regime of these predecessor codes has not been adjudicated as transferring.

PP 28/2025 licensing source

PP 28/2025 licensing-source codes (KBLI 2020 numbering): 82200

These codes identify the PP 28/2025 regulatory rows used as licensing sources for this page. They are not the official BPS 2020 → 2025 crosswalk and do not establish predecessor ancestry.

Sources & Verification

Each data layer below traces to a government source with its KBLI vintage — or is declared as a gap. Nothing in these layers is silently filled in.

Activity definition

BPS Peraturan 7/2025 + PP 28/2025VerifiedKBLI 2025

Title and scope as defined by the KBLI-2025 classification.

locator: OSS_RBA_2025_id_version_fff4053d

Risk & licensing

OSS RBA risk scope (ruang lingkup)VerifiedKBLI 2025

Risk category and licensing rows are KBLI-2025-native from the OSS Risk-Based Approach catalog.

locator: OSS_RBA_resiko_2025

Foreign ownership (PMA)

Perpres 10/2021, 49/2021Verified2021-05-25

The current whole-code foreign-ownership verdict has an adjudicated official basis and source vintage in the canonical record.

locator: Perpres 10/2021 Pasal 3(1)(d) + 3(2) (as amended by Perpres 49/2021): the residual category — «Bidang Usaha yang tidak termasuk dalam huruf a, huruf b, dan huruf c» — «dapat diusahakan oleh semua Penanam Modal». Derived from the instrument by ABSENCE, not from a row that names this code: over the BPS 2020→2025 crosswalk the code is on no Lampiran I (prioritas), Lampiran II (dialokasikan/kemitraan Koperasi-UMKM) or Lampiran III (persyaratan tertentu, foreign-ownership caps included) row — tested against Lampiran III BOTH by code through the crosswalk AND by activity title, because BPS re-scopes numbers between vintages while a cap attaches to the ACTIVITY the annex names — no body article names it (Pasal 2(2) closed list, Pasal 6(3a) alcohol trade) and no Pasal 11(2) sector-law referral reaches its SECTOR — the article's unit is «Bidang Usaha keuangan dan Bidang Usaha perbankan», so the whole of KBLI divisions 64, 65 and 66 is withheld from this lane, not merely the six codes the carve-out artifact enumerates. No instrument maps the 5-digit code; the residual article IS the locator. Open to all Penanam Modal, max foreign 100%. Scope: this is the Perpres investment axis only — sector statutes OUTSIDE the Perpres were not swept per code, and where that gap is load-bearing (divisions 09, 35, 49-53, 61: migas, ketenagalistrikan, pelayaran, penerbangan, pos, telekomunikasi) the codes are withheld from this lane rather than published under it. Four Pasal 2(2) items close an ACTIVITY and name no code (narkotika golongan I; perjudian/kasino; CITES species and koral; industri senjata kimia and bahan perusak lapisan ozon): they are tested here by the state's OWN per-code markers — the licensing requirement for a «Surat Pernyataan tidak memproduksi senjata kimia … Bahan Perusak Ozon/BPO», plus the hand-held exclusions for the alcohol, tobacco, explosives and CITES chains — and none of them reaches a code in this lot. This basis does not clear a closed ACTIVITY carried on under an open code. The OSS licensing gate (risk tier, scale, zoning, and for a PMA the Pasal 7(1) >Rp10bn Usaha Besar test) is a separate question this basis does not answer.

Bali status

Bali closed OSS to new PMA licensing for 18 business fields (KBLI 2020 numbering), not for every low/medium-low risk activity (effective third week of May 2026)Audit pending2026 overlay

Conservative posture derived from the risk tier · confidence MEDIUM.

Dataset last updated 2026-09-25 · KBLI 2020 and KBLI 2025 reuse code numbers for different activities — cross-vintage rows are labeled, never merged silently.

Common Questions

Can foreigners operate a call centre business in Indonesia?

Yes. KBLI 82200 (Aktivitas Pusat Panggilan (call Center)) is TERBUKA — open to 100% foreign ownership via PT PMA. No local Indonesian partner required. (Source: Perpres 10/2021, 49/2021.)

What license is required for KBLI 82200?

KBLI 82200 has a High risk classification. Required license: NIB + Izin. Processing time: 3.

What is KBLI 82200?

KBLI 82200 is the Indonesian business classification code for "Aktivitas Pusat Panggilan (call Center)" (Call Centre). It falls under Section N of KBLI 2025, the Indonesian Standard Industrial Classification updated by BPS (Regulation 7/2025). The June 2026 KBLI 2025 transition window has closed; operators should verify the code's current OSS/NIB treatment before relying on it for licensing, reporting, or amendments.

How did KBLI 82200 change from KBLI 2020 to 2025?

According to the official BPS 2020 → 2025 crosswalk, KBLI 82200 has recorded KBLI 2020 ancestor(s) 82200. This is provenance only, not a licensing claim; no predecessor licensing regime is asserted to transfer. The June 2026 KBLI 2025 transition window has closed. If an NIB still relies on legacy KBLI 2020 mappings, treat the migration as overdue and verify/remediate the OSS record before new license applications, amendments, LKPM, import approvals, or investor/worker sponsorship.